Stainless steel inner pot.

Healthy, food grade - Our inner cooking pot is made of superior quality 304 (18/8) stainless steel. It has no chemical coatings and it's dishwasher-safe, too.

Stainless steel steam rack.

Made with food grade, durable and superior quality stainless steel, the steam rack is used to elevate food in the inner pot avoiding direct contact with liquid especially when steaming.

Rice paddle.

Designed with flat surface, the rice paddle is ideal for scooping rice from the inner pot.

 

Soup spoon.

Used to conveniently transfer liquids from the inner pot such as soups and broths.

Measuring cup.

Ideal for measuring ingredients such as water, rice, grains etc.

Sealing/Silicone ring.

An integral part of product safety, the sealing ring creates an airtight seal between the lid and cooker base. Made with food-safe and dishwasher-safe silicone so cleanup is easy.

Condensation collector.

Collects excess water in the cooker rim produced during the cooking process.

User Guide.

Contains all relevant information about the Smart Pot including initial set up, how to use instructions, troubleshooting and safety reminders.

How can we help?

FAQ

General Queries

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2 day production time for your order to ship out, average shipping times are 15-17 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 2 business days, please email us atyannick@valoommedia.com.

I have a question that wasn't answered, can you please help?

Please send us an email to yannick@valoommedia.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at yannick@valoommedia.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no problem! You must cancel your order before it ships.