SPECIFIC TERMS & CONDITIONS OF THE ONLINE SALE (the “EVENT”)

 

These Specific Terms & Conditions of the EVENT shall apply to the offer and sale by Nutricook to you in connection with the EVENT and by making a purchase of any item/ product listed under the EVENT, you warrant that you have read and agree to abide by these Specific Terms & Conditions of the EVENT, along with our Website Terms of Use and Standard Terms and Conditions of Sale on our Website.

PLEASE BE INFORMED, these Specific Terms & Conditions of the EVENT are supplemental to our Standard Terms and Conditions of Sale on our Website and in case of any discrepancy between the Specific Terms & Conditions of the EVENT and Standard Terms and Conditions of Sale on our Website, these Specific Terms & Conditions of the EVENT shall prevail to the extent of such discrepancy related to the EVENT, as follows:

  • Shipping time frames and terms:
    • Due to an overwhelming number of orders, there may be a delay in the shipment of your order beyond 48 hours. Kindly bear with us, we will endeavour to arrange timely delivery of your order to the best of our ability. No claim can be made for any possible delays in the deliveries of your orders.
  • Return processing disclaimer:
    • All items/ products under the EVENT are being sold on an AS IS BASIS. Customers are informed that the items’/ products’ packaging/ boxes may be soiled, torn, broken or damaged but the actual items/ products shall be free from any defect.
    • There is strictly a “NO EXCHANGE POLICY” and “NO REFUND POLICY” that shall be followed on the sale of any item/ product listed and sold under the EVENT. The customers cannot seek any exchange or refund of any item/ product purchased under the EVENT.
    • Exception: Only for items/ products under “MAX&CO.” brand, exchange will be permitted in any of our “MAX&CO.” stores, within 14 days of purchase with a valid receipt. However, even in this case - Online exchange shall not be permitted.
    • Clarks: Products purchased from the Clarks Price Point Deal (AED 49 & AED 99) cannot be returned/exchanged or refunded. Discounted Clarks products 80% and above cannot be returned/exchanged or refunded. Any customer that purchased from nutricookworld.com cannot exchange the item for size/color but they have 3 options:
      1. Return the items to the store and get a store GV which can be used only in store
      2. Request a refund on the Nutricook website and receive a GV which can be used on the website only
      3. Keep the items
  • Refunds are not allowed in any case whatsoever.
  • Delivery Charges:
    • All purchases above Dhs299 are eligible for free delivery of the orders.
    • All purchases below Dhs299 will have a flat shipping charge of Dhs25, that will be charged/ included at the time you complete your payment transaction to the total bill.
  • Warranties:
    • All home appliances (both small and large appliances) will carry a two-year manufacturer’s warranty against any manufacturing defect.
  • Item/ Product descriptions:
    • We have taken utmost care and endeavoured to ensure error free uploading of items/ products and their descriptions. However, we do not warrant that the content of the Website including, without limitation, items’/ products’ descriptions, pricing, photographs etc. under the EVENT, are accurate or complete.

 

We reserve the right to revoke any stated offer on our Website and/ or EVENT, and to correct any omission, error, or inaccuracy, before or after an online order has been submitted, whether or not the online order has been confirmed or your payment has been processed, as permitted by law.

How can we help?

FAQ

General Queries

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2 day production time for your order to ship out, average shipping times are 15-17 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 2 business days, please email us atyannick@valoommedia.com.

I have a question that wasn't answered, can you please help?

Please send us an email to yannick@valoommedia.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at yannick@valoommedia.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no problem! You must cancel your order before it ships.