Pot Eko Faqs
What is Smart Pot Eko and how many appliances does it replace?
How do I know that the Smart Pot starts cooking?
Display shows On.
How do I set the cooking mode?
After selecting the desired cooking function, press Adjust button repeatedly to switch between Less/Normal/More mode.
How do I set the cooking time?
Although your Smart Pot has pre-programmed cooking time for each cooking mode, you can still manually adjust the time depending on your recipe except for Rice function which is fully automatic and Sauté. After selecting the desired cooking function, use + key to increase or - key to decrease cooking time.
Smart Tip: Press and hold the + or – key for faster changing of cooking time.
Can I use parts and accessories from other models of Smart Pot?
No. We highly recommend using parts that are designed specifically for each model. Each model comes with different designs and the use of parts or accessories not manufactured for a specific model is unsafe and may result to injury or damage to property. In particular, the sealing ring and lid must not be used interchangeably for other models as they may result to improper sealing and locking.
What is the inner pot made of?
The inner pot is made from superior quality 304 (18/8) stainless steel making it safe and healthy to use. It has no chemical coating and it’s dishwasher-safe too. At Nutricook, we ensure the health aspect of our products.
What is the steam rack made of?
The steam rack is made from food grade 304 (18/8) stainless steel and it’s dishwasher-safe too.
Is the Initial Test Run required?
It’s optional however we highly recommend performing the initial Test Run to familiarize yourself with the Smart Pot especially for first time users. It also sterilizes the cooking chamber and reduces residual odour from packaging materials.
How much food and liquid should be in the inner pot when cooking?
- 6 L: 1 ½ cups (375 mL)
However, if you are cooking a recipe that specifies the amount of liquid to be added on the inner pot, follow the liquid requirements based on the recipe to ensure best cooking results.
Note: These liquids should be water-based, including stock, broth, juice, cooking sauces, as well as wine and beer. Oils and oil-based sauces do not have enough water content to account for the required liquid volume. Add suitable liquid to thin condensed cream-based soups and thick sauces. Do not fill the inner pot higher than the MAX Line (Pressure Cooking Maximum), as indicated on the inner pot. Exercise extreme caution when cooking and venting food such as applesauce, cranberries, pearl barley, oatmeal, split peas, noodles, etc., as these foods may foam, froth, or spatter, and may clog the pressure release hole and/or pressure release valve. Do not fill the inner pot higher than the — 1/2 (both liquid and food) when cooking these foods.
Note: The combined amount of liquid and food should never go beyond the recommended maximum fill lines as indicated in the inner pot.
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2 day production time for your order to ship out, average shipping times are 15-17 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 2 business days, please email us email@example.com.
I have a question that wasn't answered, can you please help?
Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no problem! You must cancel your order before it ships.